Returns and Exchanges
Because every KAMIKAI piece is custom-printed specifically for your order, we do not accept standard returns or exchanges for buyer remorse, such as ordering the incorrect size or color. Please carefully review our size guide on the product page before completing your purchase.
Damaged or Defective Items
We hold our quality to the highest standard. If your item arrives damaged, misprinted, or defective, we will gladly make it right. Please inspect your order upon reception and contact us within 48 hours of delivery with clear photos of the issue.
Resolution Process
Upon reviewing the photo evidence of a damaged or misprinted item, we will issue a free replacement or a full refund depending on the circumstance. You will not be asked to ship the defective item back to us.
Lost or Stolen Packages
KAMIKAI is not responsible for lost or stolen packages once the courier marks them as successfully delivered. Please ensure you provide a secure delivery address at checkout. If a package goes missing while still in transit with the carrier, reach out to our support team and we will assist you in opening an investigation.